Nerv LLC (“us,” “we,” “our,” or “Nerv”) is committed to respecting the privacy rights of our customers who have purchased from our store (“Customers”) and visitors who view publicly-available content (“Visitors”) both of which are referred to as “You” in this Privacy Policy. This Privacy Policy is related to the information collection and use practices of Nerv in connection with our Services, which are made available to you when you access (the “Site”) and related websites, use mobile applications, apply for a job, access our social media experiences on/in which this Privacy Policy is posted or referenced (collectively, the “Services”). We created this Privacy Policy (“Privacy Policy”) to give you confidence as you use the Services and to demonstrate our commitment to the protection of privacy. This Privacy Policy is only applicable to the Services and does not apply to any other website or digital service that you may be able to access through any other website or digital services of Nerv’s business partners, each of which may have data collection, storage and use practices and policies that may differ from this Privacy Policy. Your use of the Services is governed by this Privacy Policy and the Agreement (as the term “Agreement” is defined in our Terms of Use). Any capitalized term used but not defined in this Privacy Policy shall have the meaning in the Agreement.

We urge you to take the time to read our entire Privacy Policy for complete detail about our privacy practices and your information. By continuing to use any of our Services, you consent to your information being collected, processed/or and shared in accordance with this Policy.

The Information We Collect About You

We collect two types of “Information.” Personal Information and Non-Personal Information.


Personal Information

Personal Information means any information that itself identifies you or would easily enable someone to contact and/or identify you. This information includes, but not is not limited to, your first and last names, email address, phone number, zip code, gender, age, and all other information about you that you may provide to us or we may collect from you in the following ways:

  • When you register for or update an existing profile on our Site

  • When you opt into a Subscription to our Services

  • When you sign-up for communications from Nerv

  • When you participate in an online survey

  • When you enter a sweepstakes

  • When you provide personal information in a community area or other public forum

Under a federal law called the Health Insurance Portability and Accountability Act (“HIPAA”), some demographic, health and/or health related information Nerv collects as part of providing Services may be considered “Protected Health Information” or “PHI.” PHI includes personal information about you that includes demographic information, that may identify you and that relate to your past, present or future physical or mental health or condition; related health care services; or relate to the past, present, or future payment for the provision of health care to you. We are committed to ensuring that the privacy and security of PHI and how PHI is used are secure and HIPAA compliant.

Non-Personal Information

Non-Personal Information we collect is information that cannot be used to identify you and includes information that is not Personal Information nor PHI (including non-PHI Personal Information that has been de-identified and/or aggregated). Other Non-Personal Information includes Cookies, Web Beacons, your browser type, operating system, Internet Protocol (“IP”) address, domain name, date/time stamp and other Usage Data (“Usage Data”) that is collected to make our Services more useful to you. 

How We Use Your Information

Personal Information Usage

Your Personal Information may be used by us for all legal purposes, which may include but are not limited to:

  • Respond to your requests and inquiries about our Services

  • Process payments and transactions

  • Fulfill orders you make on our Site

  • Provide you access with particular tools and services

  • Administer accounts and activity of our Services

  • Maintain and troubleshoot our Services

  • Obtain your feedback on our Services

  • Send you announcements, reminders, surveys, opportunities  and other promotional materials related to our Services

  • Respond to inquiries related to employment opportunities

  • Detect, Investigate and prevent activities that may violate our policies or be illegal

Non-Personal Information Usage

Non-Personal information may be used in the following ways to help better understand who uses our Services:

  • Improve your user-experience on our Site

  • Tailor your experience when accessing our Services

  • Statistically analyze user behavior and activity relating to our Services

  • Identify relevant markets for users

  • Publish aggregated data through various media platforms and academic journals

  • Send you announcements, reminders, surveys, opportunities  and other promotional materials related to our Services

  • Develop new products

How and With Whom We May Share Your Information

Nerv does not make your Personal Information available to third parties for their marketing purposes. We will not disclose any Personal Information about you unless specifically agreed upon by you or:

  • To perform certain business-related functions such as fulfillment, customer service and technical assistance that require engagement with Agents, Providers and Related Third Parties on our behalf

  • To comply with legal requirements, such as law, regulation, search warrant, subpoena, or court order

  • To our vendors and suppliers in the course of their provision of products or services to Nerv

  • Upon de-identification and/or aggregation so you are not personally identifiable

  • In the event of a corporate change in control resulting from, for example, a merger, a sale of assets, or bankruptcy. In the event of such chance, you Personal Information will continue to be treated in accordance with this Privacy Policy unless and changes to the Privacy Policy are made in accordance with the section below describing “Changes to This Privacy Policy.”

  • In special cases, such as in response to a physical threat to you or others including reasonable determination of imminent risk of suicide.

Occasionally, Non-Personal Information may be shared with subsidiaries and affiliates of Nerv Inc, strategic partners, merchants, and advertisers.

How We Protect Your Information

Nerv has technical and administrative safeguards to protect your Personal Information against loss, misuse, alteration, or disclosure. Our Site is hosted on the e-commerce platform, Shopify, and retains its industry standard security measures for the transmission and storage of your financial information, intellectual property, PHI and any other Personal Information.  We are certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, and the Shopify platform is audited annually by a third-party qualified security assessor.

It is also worth noting that no data transmission or storage system can be guaranteed to be 100% secure. If You have reason to believe that Your interaction with us is no longer secure (for example, if You feel that the security of Your account has been compromised), please contact us immediately.

Changes to this Privacy Policy

Nerv may change the Privacy Policy from time to time, and if we do we will post any changes on this page. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If you don’t agree with the new Privacy Policy, you are free to reject them, but you may no longer be able to use some or all of the Services. If you use the Services in any way after a change to the Privacy Policy is effective, that means you agree to all of the changes.

How to Contact Us With Questions or Concerns

You may contact Nerv at: